Ann Betterton starts off the event talking about why Sheffield Hallam choose Summon. They asked themselves…
Which is the service that will best help equip our students for life beyond the university?
For many students, the discovery journey is fraught with problems (authentication, etc).
Info Lit is about giving students the skills and the confidence they need to face the big single search box.
Helle was part of the original group that invented Summon.
The company did a lot of research and realised there was a big problem – users were leaving the library and going to Google and they were forgetting about the library.
Our users today don’t have time to spend learning about Boolean — they want quick and easy.
Summon was designed from the ground up to support discovery and was built for the end user. It shouldn’t need a lot of instruction.